• When can I move in?

    Any time of day or night! Once you have a signed lease from the office you can use your secure access code whenever you need to enter the facility outside of regular business hours. If you'd like to meet and speak to the manager before renting a unit please come between the hours of 9:00 AM - 5:30 PM Monday - Saturday.

  • How much notice needs to be given before I move out?

    All contracts are month-to-month. However, we do require a 7-day written notice before you move out. Your rent price is prorated the month when you sign the lease, you are not given prorated rent the last month when you move out.

  • What type of documentation do I need to provide in order to rent a unit or parking spot?

    We require a valid government-issued photo ID (example: driver’s license, state ID, or passport) for all storage lockers.  Parking spots require a valid driver's license, a copy of the current registration for the vehicle, proof of title in the name of lessee, proof of current insurance coverage. 

  • How do I make a payment?

    You can pay in person, mail a check or money order, make a payment online through our website, or set up automatic bill pay and never have to worry about remembering to make a payment. 

  • What forms of payment do you accept?

    Check, money order, VISA, MasterCard, American Express, Discover and cash.

  • Do you sell boxes and storage supplies?

    Yes. We sell various moving supplies in our office.

  • How do I know how much storage space I will need?

    Check out our What Fits page to visualize your items in a specific size unit. Or call our manager, we're happy to talk you through your storage needs.

  • Are there any items that I am NOT able to store?

    Liquids, explosives, firearms, ammunition, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

  • Does there have to be someone in the office to let me through the security gates?

    Our facility has 24/7 access. As long as your account is in good standing, you may enter your secure access code at the gate and enter the facility any time of day or night that is convenient for you.

  • Do you have handcarts and dollies available at your facility?

    Yes. You are welcome to use our complimentary carts to move in.

Questions for the Ikon Self Storage staff? We look forward to hearing how we can help you find the perfect storage unit! Get in touch by phone at 716-677-5200 or write to us through our secure contact page.

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